Information on accessibility
Information about the provider
Name and address of the company: Allgemeiner Debitoren- und Inkassodienst GmbH, Eduard-Pestel-Str. 7, 49080 Osnabrück
Phone: +49 541 80018-0
Email: web@adu-inkasso.de
Allgemeiner Debitoren- und Inkassodienst GmbH strives to make its website accessible in accordance with the provisions of the German Barrierefreiheitsstärkungsgesetz (BFSG), the EU standard EN 301 549, and the Web Content Accessibility Guidelines (WCAG).
This accessibility statement applies to the website:
Description of the service
Allgemeiner Debitoren- und Inkassodienst GmbH provides legal and debt collection services and is entrusted with the collection of debts for its clients. In doing so, it strives to strike a balance between the cost-effectiveness of debt collection and the debtors’ ability to pay.
Explanation of Use
The website of Allgemeiner Debitoren- und Inkassodienst GmbH explains its activities and refers to its debtor portal.
The debtor portal offers debtors the opportunity to obtain an overview of all information relevant to the transaction. It provides clarity, as the status of the receivables and the respective agreements can be accessed at any time. After accessing the portal, debtors have access to a variety of options that facilitate quick and easy payment.
Status of Compliance with the Requirements
Basic Information
The website and the debtor portal are partially compliant with the requirements of the aforementioned regulations. There are currently still barriers that exist, which are listed below.
You can use the website and the debtor portal with assistive technologies. The website and the debtor portal protect your privacy. This also applies to the accessibility features.
You can verify your identity or authenticate yourself in the debtor portal without barriers.
Security and payment features are accessible.
I. Vision
The website and the debtor portal work with limited or no vision. They do not require vision or color recognition. There are also alternatives to visual representation.
Font, contrasts, spacing
The font, font size, and font shape were chosen for legibility.
Text and visual content have clearly visible contrasts.
Text is displayed with sufficient spacing between letters, lines, and paragraphs.
In areas such as the contact form on the website, however, the color contrast between text and background is sometimes insufficient.
Magnification
You can enlarge the display of the content. Settings are available in your browser and/or operating system for this purpose.
Keyboard Operation
You can use and control the website and the debtor portal with an external keyboard. This works for all areas and functions. If you select interactive elements, such as links or buttons, with the keyboard, they are clearly highlighted visually (focus marking).
However, many PDF files provided on the website are not accessible. Navigation with screen readers is only possible to a limited extent.
Headings and Labels
The website and the debtor portal contain descriptive and well-structured headings and labels.
Links
Links are clearly visible and have descriptive labels.
Support for Non-Visual Output via Screen Reader
You can use and display all areas, content, and functions of the app with the screen reader installed on your operating system.
However, the content is not read aloud continuously when using screen readers. The output stutters and often only continues when a cursor key is pressed.
II. Hearing
The website and the debtor portal work with limited or no hearing. They do not require hearing.
However, not all icons and graphic elements currently have meaningful alternative text or descriptions, so screen readers cannot be used in these areas.
III. Strength, Mobility, Reach
The website and the debtor portal function with limited mobility. This also applies if you have difficulty reaching things or exerting force. You do not need these abilities to use these services.
Keyboard Operation
You can use and control the website and the debtor portal with an external keyboard. This works for all areas and functions.
Click Areas
Click areas for interactive elements, such as links or buttons, are large and designed with sufficient spacing. This makes them easy to reach and operate.
Screen Orientation
The website and the debtor portal function with different orientations. You can orient your screen in both landscape and portrait orientation. The display of the areas, content, and functions adapts automatically.
No Complex or Simultaneous Movements
The website and the debtor portal function without complex, path-based, or simultaneous movements.
IV. Speaking
The website and the debtor portal work with limited or no speaking ability. They do not require speaking ability. There are also alternatives that do not require speaking ability.
Alternatives for Speaking
For areas where speaking is required, there are alternatives that do not require it. For example, you can contact us not only by phone but also in writing.
V. Individuals with cognitive, psychological, neurological, or neurodivergent disabilities
You can use the website and the debtor portal with limited or alternative cognitive, psychological, or neurological abilities. This also applies if you identify as neurodivergent.
Clear Structures
The website is clearly structured.
Headings and Labels
The website contains meaningful and well-structured headings and labels.
Links
Links are clearly visible and clearly labeled.
Understandable Text
The text on the website is clearly written.
Technical terms such as “liquidity” or “insolvency” are not always explained in a way that is generally understandable.
Aids for Filling Out Forms
For frequently used fields, you can use the fill-in assistance provided by your browser and/or operating system, for example, for address or contact information.
Avoid Errors
The website and the debtor portal have been designed to help you avoid errors.
Correct Errors
The website and the debtor portal support you in correcting errors.
Lighting/Flash Effects
The website and the debtor portal do not contain any light or flash effects that could trigger photosensitivity attacks.
Summary of Non-Accessible Content
The following content is currently not fully accessible:
1. Screen Reader Compatibility:
Content is not read continuously when using a screen reader. The output stutters and often only continues when a cursor key is pressed.
2. Color Contrast:
In areas such as the contact form, color contrast between text and background is sometimes insufficient.
3. Comprehensibility of Language:
Technical terms such as “liquidity” or “insolvency” are not always explained in a way that is generally understandable.
4. PDF Documents:
Many PDF files provided on the website are not accessible. Navigation with screen readers is limited.
5. Missing Alternative Text:
Not all icons and graphic elements currently have meaningful alternative text or descriptions.
Reason
The aforementioned barriers exist due to legacy technical structures, design limitations, and ongoing revision processes. We are actively working to gradually eliminate these barriers.
Feedback and Contact
If you believe that the accessibility of our website or our debtor portal is inadequate or needs improvement, or if you require accessible information, we would be pleased if you would contact us:
Allgemeiner Debitoren- und Inkassodienst GmbH, Eduard-Pestel-Str. 7, 49080 Osnabrück
Phone: +49 541 80018-0
Email: web@adu-inkasso.de
Enforcement Authority
If you believe you have been disadvantaged by the inadequate accessibility of the website or the debtor portal after contacting us, you can contact the State Commissioner for Disabled Persons:
State Commissioner for People with Disabilities
Hannah-Arendt-Platz 2
30159 Hanover
Telephone: +49 511 120-4007
Email: Landesbeauftragte@ms.niedersachsen.de
Arbitration Board
Arbitration Board pursuant to Section 9d NBGG in the Office of the State Commissioner for People with Disabilities
at the Lower Saxony Ministry of Social Affairs, Labor, Health and Equality (MS)
P.O. Box 141
30001 Hanover
Telephone: +49 511 120-4010
Email: schlichtungsstelle@ms.niedersachsen.de
This information on accessibility was last updated on Updated June 27, 2025.
