{"id":19364,"date":"2018-05-03T15:19:25","date_gmt":"2018-05-03T15:19:25","guid":{"rendered":"https:\/\/www.adu-inkasso.de\/faq\/"},"modified":"2020-12-16T09:20:10","modified_gmt":"2020-12-16T08:20:10","slug":"frequently-asked-questions-en","status":"publish","type":"page","link":"https:\/\/www.adu-inkasso.de\/en\/frequently-asked-questions-en\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kg80uqu8-51b18e609e313087be20d600e5d96e62\">\n.avia-section.av-kg80uqu8-51b18e609e313087be20d600e5d96e62{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.adu-inkasso.de\/wp-content\/uploads\/2020\/09\/ueberuns-1.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-kg80uqu8-51b18e609e313087be20d600e5d96e62 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-custom av-height-custom  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_px='450'><div class='container av-section-cont-open' style='height:450px'><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19364'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-22t07nq-8695f482b9ba13673e38b4aae4f223f0\">\n.flex_column.av-22t07nq-8695f482b9ba13673e38b4aae4f223f0{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-22t07nq-8695f482b9ba13673e38b4aae4f223f0 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-animated-generic left-to-right av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-khdk1t7c-f5df9d7f85ab52a56d097d9a8991556f\">\n#top .av-special-heading.av-khdk1t7c-f5df9d7f85ab52a56d097d9a8991556f{\npadding-bottom:10px;\ncolor:#ffffff;\nfont-size:4vw;\n}\nbody .av-special-heading.av-khdk1t7c-f5df9d7f85ab52a56d097d9a8991556f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-khdk1t7c-f5df9d7f85ab52a56d097d9a8991556f .av-special-heading-tag{\nfont-size:4vw;\n}\n.av-special-heading.av-khdk1t7c-f5df9d7f85ab52a56d097d9a8991556f .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-khdk1t7c-f5df9d7f85ab52a56d097d9a8991556f .av-subheading{\nfont-size:30px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-khdk1t7c-f5df9d7f85ab52a56d097d9a8991556f .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-khdk1t7c-f5df9d7f85ab52a56d097d9a8991556f .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-khdk1t7c-f5df9d7f85ab52a56d097d9a8991556f av-special-heading-h1 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling  av-thin-font av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  ><strong>F.A.Qs<\/strong><\/h1><div class='av_custom_color av-subheading av-subheading_below'><p>Frequently asked Questions<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-2eg9ay-566492a2aef3428e44904c46ee45789b main_color avia-section-large avia-no-border-styling  avia-builder-el-3  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-19364'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-23mkr6-34036fb4d89af53f17c1d2771e0a5316\">\n.flex_column.av-23mkr6-34036fb4d89af53f17c1d2771e0a5316{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-23mkr6-34036fb4d89af53f17c1d2771e0a5316 av_two_third  avia-builder-el-4  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><section  class='av_textblock_section av-khdk2g4c-0b747ead013ee1fdc5b58be0202b88e9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. What has to be considered when making a payment?<\/strong><br \/>\nTransfer the unsettled dunning amount using the bank transfer form enclosed in your dunning letter. If you do not have your bank transfer form to hand, specify the reference number in the reason for payment field so that your payment can be correctly allocated quicker.<\/p>\n<p><strong>2. What is a reference number?<\/strong><br \/>\nThe reference number is the designation for your file, in which we save all of the information, correspondence and payments relating to your receivables. Please have your reference number to hand when you call us. Please also specify it in correspondence or e-mails so that we can access the right information quickly.<\/p>\n<p><strong>3. Where do I find the reference number?<\/strong><br \/>\nThe reference number is specified on every dunning letter from Allgemeiner Debitoren- und Inkassodienst GmbH in the right margin below the company details. Sometimes it is highlighted in colour. The reference number is a 9-digit number. Our reference number does not contain any letters..<\/p>\n<p><strong>4. How can I transfer funds to Allgemeiner Debitoren- und Inkassodienst GmbH?<\/strong><br \/>\nPlease ensure that you specify your reference number from the dunning letter when making any payments or on any correspondence. We have enclosed a corresponding bank transfer form for your payment with your dunning letter.<\/p>\n<p><strong>5. What do I have to do if my postal address changes?<\/strong><br \/>\nPlease communicate your new address to us along with your reference number either by post, by e-mail or by phone as quickly as possible. Please feel free to use our contact form as well.<\/p>\n<p>Allgemeiner Debitoren- und Inkassodienst GmbH<br \/>\nMahnabteilung<br \/>\nEduard-Pestel-Str. 7<br \/>\n49080 Osnabr\u00fcck<\/p>\n<p>Tel. +49 (0) 541 80018-32<br \/>\nFax +49 (0) 541 80018-55<br \/>\nE-Mail\u00a0<a href=\"mailto:mahnabteilung@adu-inkasso.de\">mahnabteilung@adu-inkasso.de<\/a><\/p>\n<p>You can reach us by phone from Monday to Friday between 08:30 and 17:00.<\/p>\n<p><strong>6. I have questions about my unsettled debts.<\/strong><br \/>\nPlease feel free to contact us about questions relating to your unsettled debts. Give us a call or use our contact form. Please remember to specify your reference number so that we can allocate your query correctly<\/p>\n<p>Allgemeiner Debitoren- und Inkassodienst GmbH<br \/>\nMahnabteilung<br \/>\nEduard-Pestel-Str. 7<br \/>\n49080 Osnabr\u00fcck<\/p>\n<p>E-Mail\u00a0<a href=\"mailto:mahnabteilung@adu-inkasso.de\">mahnabteilung@adu-inkasso.de<\/a><br \/>\nTel. +49 (0) 541 80018-32<br \/>\nFax +49 (0) 541 80018-55<\/p>\n<p>You can reach us by phone from Monday to Friday between 08:30 and 17:00.<\/p>\n<p><strong>7. I cannot pay the debt off with a single payment.<\/strong><br \/>\nIf you have received a dunning letter from us and cannot pay off the unsettled debts with a single payment, there is option of reaching an instalment agreement to repay the debt. In order to verify the options for repayment by instalment, we will need further information about your personal economic circumstances. Give us a call so that we can help you further or use our instalment repayment form.<\/p>\n<p><strong>8. Am I obliged to pay the entire amount including the debt collection expenses?<\/strong><br \/>\nYes, according to Section 286 of the German Commercial Code (B\u00fcrgerliches Gesetzbuch \u2013 BGB), debtors have to pay creditors the damages resulting from late payment. This also applies to the costs for using a debt collection company, such as Allgemeiner Debitoren- und Inkassodienst GmbH, which the creditor has commissioned to collect the unsettled debt. Once Allgemeiner Debitoren- und Inkassodienst GmbH has been commissioned, a payment to the creditor does not release you from the obligation to pay the debt collection expenses.<\/p>\n<p>Current judgments<br \/>\nLG (Landgericht) Oldenburg, VU vom 6. Juli 2012 \u2013 17 O 808\/12 und Urteil vom 06. Juli 2012 \u2013 17 O 3635\/11)<br \/>\nLG (Landgericht) Bad Kreuznach, Urteil vom 14. September 2012 \u2013 4 O 2\/12)<br \/>\nLG (Landgericht) Stade, VU vom 22. Juni 2012 \u2013 5 O 165\/12)<br \/>\nLG (Landgericht) Itzehoe, Urteil vom 10.02.2012 \u2013 6 O 385\/11<br \/>\nLG (Landgericht) Stendal, Urteil vom 16.05.2012 \u2013 21 \u2013 233\/11<br \/>\nOLG (Oberlandesgericht) Bremen, Urteil vom 09.03.2012 \u2013 2 U \u2013 98\/11<br \/>\nBGH (Bundesgerichtshof) VU 15.11.2011 \u2013 VI ZR 4\/11<br \/>\nOLG (Oberlandesgericht) Stuttgart, Urteil vom 08.12.2009 \u2013 6 U 99<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1lckhe-3751e5158a76b1dca99bd94b1ef56052\">\n.flex_column.av-1lckhe-3751e5158a76b1dca99bd94b1ef56052{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1lckhe-3751e5158a76b1dca99bd94b1ef56052 av_one_third  avia-builder-el-6  el_after_av_two_third  avia-builder-el-last  flex_column_div av-zero-column-padding  '     ><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19364","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - ADU Inkasso<\/title>\n<meta name=\"description\" content=\"FAQs - ADU Inkasso | \u2705 Excellent Service \u2705Top Pricing! 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